Brazos Neuroscience — Privacy Policy

Effective Date: September 2, 2026

Brazos Neuroscience ("Company," "we," "us," or "our") operates the website www.brazosneuroscience.com (the "Website"). This Privacy Policy and SMS Terms and Conditions ("Policy") explains how we collect, use, and protect your personal information, including information related to our text messaging (SMS) program.

By using our Website, submitting a form, or opting in to receive text messages from us, you agree to the terms described below.

1. Personal Information We Collect

When you interact with our Website (for example, by submitting a contact form, requesting assistance, or signing up for text messages), we may collect:

Name
Phone number
Email address
Mailing address (if provided)
Appointment or scheduling information
Any other information you choose to provide to us

We do not collect information through our texting program beyond what you provide when opting in (e.g., your mobile phone number and name).

2. How We Use Your Information

We use the personal information we collect to:

Respond to inquiries and schedule or confirm appointments
Send you appointment reminders, informational updates, and account-related messages
Communicate with you about our services
Improve our services
Comply with legal and regulatory obligations

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

3. SMS Terms and Conditions

3.1 Program Description

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment and scheduling reminders, customer support, specimen collection updates, and diagnostic assessment reports.

3.2 Opt In And Consent

You will only receive messages if you have explicitly opted in.

We maintain timestamped records of all opt-in actions.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

You can re-opt in or resubscribe by sending "START" via sms.

3.3 Message Frequency & Costs

Message frequency varies depending on your interactions with us (e.g., number of appointments scheduled). Message and data rates may apply based on your mobile carrier and plan. Brazos Neuroscience is not responsible for any fees charged by your wireless carrier.

3.4 Opting Out

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. You will receive a one-time confirmation message that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again. We do not send promotional content without specific consent.

3.5 Getting Help

For help at any time, reply HELP to any message, or contact us directly at:

Phone: (281) 727-0927
Email: [email protected]

3.6 Supported Carriers

Carriers are not liable for delayed or undelivered messages. Participating carriers include major U.S. wireless carriers. Coverage may vary.

3.7 No Purchase Necessary

Consent to receive text messages is not a condition of purchasing any goods or services from Brazos Neuroscience.

4. How We Share Your Opt-In Information

No mobile opt-in consent or phone number data collected through our texting program will be shared with third parties or affiliates for marketing or promotional purposes.

We may share personal information with:

Service providers who help us operate our Website, scheduling systems, or SMS platform (bound by confidentiality obligations)
Legal or regulatory authorities when required by law
Successors in the event of a merger, acquisition, or sale of assets (subject to this Policy)

We do not sell, rent, or trade your personal information or your SMS opt-in data.

5. Data Security

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve functionality and measure marketing performance. These technologies may include:

Google Analytics
Google Ads Conversion Tracking
Meta (Facebook) Pixel
Other analytics and advertising tools

These tools help us understand website usage and improve advertising effectiveness.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Your Choices and Rights

You may opt out of SMS messages at any time (see Section 3.4).
You may request access to, correction of, or deletion of your personal information by contacting us at [email protected].
Depending on your state of residence, you may have additional privacy rights under applicable law.

7. Children's Privacy

Our Website and texting program are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent changes. Continued use of our Website or texting program after changes are posted constitutes acceptance of the revised Policy.